Let me start by saying that I love my bike and up until the recall fix, I was extremely comfortable on this bike. It didn't matter what kind of ride was scheduled, my #Specialized #Shiv was my bike of choice. Then I got the email from the bike shop on April 25, 2015 saying the aerobars had been recalled and that I shouldn't ride the bike until it was fixed.
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My original fit session...I loved this bike!!! |
I went ahead and scheduled the fix because I didn't want it to affect my training or, God forbid, the actual race. I took my bike in on May 13, 2015 and picked it up two days later. Unfortunately the recall fix changed the bike and the fit was not the same.
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Recall notice |
After installing the recall parts, the mechanic/shop manager took it upon themselves to move my seat forward to try and close the gap. I asked if they could check my fit before I took the bike home and the "fit specialist" (the same one that originally fit me on the bike) moved my seat back, and then lowered it too! WTH? Have I been riding with my seat too high for over a year and a half or are you just changing things to change them?
Then, as a stop gap measure, the fit expert guy was going to take a stem off of a lower quality bike and swap it with mine. Now, this is not my first rodeo...when I bought the bike I found that they had swapped the seat with a seat off of a lower quality bike and I had to drive back up to the shop (45 minutes) to get the spec seat. Anyway, I was not about to let them do this again. I told them I didn't want the other stem. The fit guy tried explaining that I don't steer from the extension bars and the shorter stem shouldn't affect the handling. Really???
So, I brought my bike home and took it out on a century ride the next day. I was miserable. My shoulders and neck were on fire by the end of the ride. I contacted the shop on Monday and let them know. After a couple of days they responded that a shorter stem was in order to fix the 1 - 1.5cm difference. I informed them that I took measurements before and after the fix and that it was, in fact, an INCH and a half difference...not a CENTIMETER and a half!
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Before recall fix - arm rest behind base bar, after recall fix, directly above the base bar :-( |
I guess the LBS conferred with Specialized and it was agreed that I would get an aftermarket set of areobars. Specializied would replace alloy with alloy or carbon with carbon or give a $150 credit if I decided to upgrade from alloy to carbon.
My problem was that my bike is matte black and most (except the very cheapest alloy bars) were GLOSS black. Why should I be forced to replace my matte black alloy bars with shiny gloss black bars? I decided to look at carbon. I was faced with a similar problem in terms of gloss vs. matte, but eventually found a matte black base bar by Profile Design.
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Here's some matte black, alloy bars...NOT! Do these even look close to the recalled bar? |
Gee, really? Could I get a round base bar to replace the one that came on my bike?
Because I was not only trying to remedy the fit but also the look of the bike, I decided that I would go with the Profile Design Svet Zero base bar. It was one of their few offerings that came in matte black. If I paired it with a set of alloy bars, I would be able to get my fit back to where it was. My question was, will this work?
I emailed Specialized and let them know that I wasn't happy with the $150 credit and a final out of pocket expense of $400+. Really, you have to sell the parts at full retail? Anyway, after some negotiation, I was told that I could use my additional $100 of Specialized $$$ on the bars instead of strictly Specialized gear. Ok, this will knock the price down a bit. The final piece of the puzzle was to confirm with the bike shop that the base bar and extensions were going to get me to where I needed to be.
I emailed the shop and got an email back that they called and left a message and that I should call them back. I called twice the next day. First time, no answer... second time left a message. No response. So I sent another email the first thing next day (hey, I can only do so much during the day). Here is the response I got...
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Really? You couldn't have told me this two days ago? |
So here I am, less than two months before my race...a bike that is painful to ride and a LBS that has been less than accommodating. I get it, I only spent $3,000 on a $4,000 bike (end of year sale) and it pales in comparison to some of the more pricey models...but cut me some slack! I still bought local, I didn't buy it off the internet, and all I am asking is that my bike is returned to what it was in terms of fit and looks at the time I bought it.
HS has told me to just order the parts and have it fixed locally... I guess that is what I am going to do...
#Specialized #bike #aerobar #recall #profiledesign